At *The White Tees*, we want you to be happy with both the look and feel of your purchase.

Every order goes through a quality check before dispatch. However, if your order isn’t quite right, we’re here to help.

Please read the policy below to understand our cancellation, return, exchange and refund process.

## 1. Order Cancellation

### Before Dispatch

You may request cancellation of your order before it has been dispatched by contacting us with your *Order ID* at:

*Email:* thewhitetees12@gmail.com
*WhatsApp:* +91 92740 26847

We recommend contacting us as soon as possible after placing the order.

If cancellation is successfully completed before dispatch, any amount already paid will be refunded to the original payment method.

Once initiated by us, refunds may take approximately *5–7 business days* to reflect in your account depending on your bank, UPI provider, card issuer or payment service provider.

### After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If you wish to return or exchange the product after receiving it, you may submit a request in accordance with the eligibility conditions below.

## 2. 2-Day Return & Exchange Window

Eligible return or exchange requests may be submitted within *2 calendar days from the date of delivery*.

We accept requests for:

* Size or fit issues
* Incorrect product received
* Incorrect size or colour received
* Damaged product received
* Manufacturing defect
* Misprinted or materially defective print
* Missing item from the order
* Other eligible issues covered under applicable consumer law

## 3. Size & Fit Exchanges

If the product is in good condition but you require a different size, you may request an exchange within 2 days of delivery.

To qualify for a size exchange, the product must be:

* Unwashed
* Unused except for reasonable trial for fit
* Free from stains, perfume, deodorant, makeup or other marks
* Returned with original tags attached
* In resalable condition

We currently offer *one complimentary size exchange per eligible order*, subject to serviceability and stock availability.

Any additional exchange request for the same product may attract a reverse-shipping charge, which will be communicated before the exchange is processed.

All exchanges are subject to availability of the requested size.

If the requested replacement is unavailable, we will offer an available alternative, store credit or another appropriate resolution depending on the circumstances.

## 4. Returns for Preference / Fit

If you prefer to return an otherwise correctly supplied and non-defective product instead of exchanging it, you may request a return within 2 days of delivery.

A reverse-pickup / return handling charge of *₹100* may be deducted from the refund for such returns.

Any applicable return charge will be communicated before the return request is confirmed.

Products must meet the condition requirements listed in this policy.

## 5. Damaged, Defective, Misprinted or Incorrect Products

If we have sent you:

* A damaged product
* A defective product
* A materially misprinted product
* The wrong design
* The wrong colour
* The wrong size
* The wrong product
* An incomplete order

please contact us as soon as reasonably possible with your *Order ID* and photographs showing the issue.

There will be *no return or exchange shipping charge* where the approved return results from an error attributable to us or an eligible defective/damaged product.

Depending on the circumstances and your preference, we may provide a replacement, exchange or refund.

An unboxing video may help us investigate transit damage, missing-item or incorrect-product claims more quickly, but it is *not mandatory for submitting a claim*.

## 6. How to Request a Return or Exchange

### Step 1 — Contact Us

Within the applicable return period, contact:

*Email:* thewhitetees12@gmail.com
*WhatsApp:* +91 92740 26847

Please provide:

* Order ID
* Name used for the order
* Product concerned
* Reason for the return/exchange
* Clear photographs where relevant

### Step 2 — Request Review

Our Customer Care team will normally review your request within *1–2 business days*.

If approved, we will provide the next steps and, where available, arrange a reverse pickup.

### Step 3 — Reverse Pickup

Reverse pickups are subject to courier availability at your PIN code.

Pickup generally takes approximately *2–4 business days* after approval, although courier delays may occasionally occur.

Please keep the product securely packed until it is collected.

### Step 4 — Self-Shipping Where Pickup Is Unavailable

If reverse pickup is unavailable at your PIN code, we may ask you to send the approved return to our designated return address through India Post or another trackable courier service.

Where the return relates to a damaged, defective or incorrectly supplied product attributable to us, reasonable approved self-shipping charges will be reimbursed up to *₹100* upon submission of a valid shipping receipt.

Please do not self-ship a product before receiving return instructions from our Customer Care team.

## 7. Product Inspection

Returned products may be inspected after reaching our return facility.

For ordinary size, fit or preference returns, we reserve the right to decline the return if the product:

* Has been worn beyond reasonable fit testing
* Has been washed
* Has been altered
* Has stains, odour, perfume, makeup or visible signs of use
* Is damaged after delivery by the customer
* Is returned without its original tags
* Is otherwise not in resalable condition

DTF Care: Graphic peeling or scorch marks caused by direct ironing over the DTF graphic print, machine wash in boiling water, or harsh bleach are not covered as manufacturing defects.

These restrictions do not affect claims relating to genuine manufacturing defects, incorrect products, transit damage or any rights available under applicable law.

## 8. Refunds

Once an approved returned product reaches our facility and successfully completes the applicable inspection, we will initiate the refund.

### Prepaid Orders

Approved refunds will ordinarily be sent to the *original payment method* used for the order.

After the refund has been initiated, it may take approximately *5–7 business days* to appear depending on the customer’s bank, card issuer, UPI provider or payment service provider.

### Cash on Delivery Orders

For approved COD refunds requiring a monetary refund, we may request the customer’s:

* UPI ID; or
* Bank account details

to process the refund electronically.

Customers may also choose store credit where that option is offered.

## 9. Shipping & COD Charges

For voluntary returns relating to size, fit or preference, original shipping charges, express-delivery charges and COD handling charges, where applicable, may be non-refundable.

However, where a refund is approved because the product supplied by us was defective, damaged, materially different from what was ordered, or incorrectly supplied, applicable charges will be handled in accordance with the circumstances and applicable law.

Any deductions applicable to a voluntary return will be disclosed to the customer before the return is confirmed.

## 10. Exchanges

Replacement products will be dispatched after the original returned product has been received or otherwise verified in accordance with our return process.

Exchange requests are subject to product and size availability.

If the requested item becomes unavailable, we will contact you regarding the available resolution options.

## 11. Items That May Not Be Eligible for Voluntary Return

Unless defective, damaged, incorrectly supplied or otherwise required by applicable law, the following may not qualify for a voluntary return or exchange:
* Products that have been washed or worn
* Products damaged after delivery through misuse
* Products with removed or damaged original tags
* Products altered or customised at the customer’s request
* Graphic peeling or scorch marks caused by direct ironing over the DTF graphic print, machine wash in boiling water, or harsh bleach are not covered as manufacturing defects.
* Items specifically identified as non-returnable before purchase, where permitted by applicable law

## 12. Need Help?

For return, refund, exchange or cancellation assistance:
*The White Tees*
Owned & Operated by *Garvee Clothing Private Limited*
*Email:*thewhitetees12@gmail.com
*WhatsApp / Helpline:* +91 +91-92740 26847
*Support Hours:* Monday to Friday ( 10 AM to 06 PM )
Nothing in this policy is intended to limit any rights available to consumers under applicable Indian law.