# Crafted for Comfort. Printed for Expression.
At *The White Tees*, we want getting your order to feel as easy as wearing it.

Orders are shipped by *Garvee Clothing Private Limited* through trusted logistics providers across India. Depending on your delivery location and service availability, your order may be shipped through Blue Dart, Delhivery, Xpressbees, Shadowfax, or another authorised courier partner.

## 1. Order Processing & Dispatch

Orders are generally processed and dispatched within *1–3 business days* after successful order confirmation.

Our business days are *Monday to Saturday*, excluding national and applicable public holidays.

Orders placed on Sundays or public holidays will begin processing on the next business day.

During major sales, product launches, festivals or periods of unusually high demand, dispatch may take slightly longer. If there is a significant delay with your order, we will make reasonable efforts to keep you informed.

## 2. Estimated Delivery Time

Once your order has been dispatched, estimated delivery timelines are generally:

*Metro & Major Cities:* 3–5 business days after dispatch
*Other Cities & Towns:* 5–7 business days after dispatch
*Remote / Special Service Areas:* 7–10 business days or longer depending on courier accessibility

These are *estimated timelines and not guaranteed delivery dates*.

Delivery times may be affected by circumstances outside our reasonable control, including weather conditions, public holidays, courier disruptions, local restrictions, operational delays or incorrect/incomplete delivery information.

Where available, a more specific estimated delivery timeline may be shown based on your delivery PIN code.

## 3. Shipping Charges

*Prepaid Orders:*
Free standard shipping on orders above *₹999*.

Orders below the free-shipping threshold may attract a standard shipping charge, which will be clearly displayed before payment.

## 4. Cash on Delivery (COD)

Cash on Delivery may be available for eligible PIN codes and eligible orders.

A COD handling fee of *₹100* may apply and will be clearly displayed at checkout before you place the order.

COD availability may vary depending on order value, delivery location and courier serviceability.

## 5. Order Tracking

Once your order has been dispatched, tracking information will be shared through the contact details provided with your order.

Where available, this may include an *email, SMS or WhatsApp notification* containing your tracking link and courier details.

You can also track your shipment through our *Track Order* page using the relevant order information.

Please note that courier tracking information may take several hours after dispatch to become active.

## 6. Address Changes

Please carefully check your shipping address, PIN code and contact number before completing your purchase.
Address corrections must be notified within 12 hours of order placement.
If you need to request an address correction, please contact us as soon as possible at:

*Email:* thewhitetees12@gmail.com
*WhatsApp:* +91 92740 26847

We will make reasonable efforts to accommodate changes requested before dispatch. However, once an order has been processed or handed over to the courier, we may not be able to modify the delivery address.

## 7. Failed Delivery Attempts

Please ensure that someone is available to receive the order and that the contact number provided with your order is active.

Courier partners may make more than one delivery attempt depending on their operating procedures.

If a shipment is returned to us because of an incorrect or incomplete address, refusal to accept delivery, repeated unsuccessful delivery attempts or inability to contact the recipient, the order may be treated as a *Return to Origin (RTO)* shipment.

Any reshipping arrangements, where applicable, will be communicated to the customer before the order is resent.

## 8. Delayed, Lost or Incorrectly Marked Deliveries

If your order appears unusually delayed, is marked as delivered but has not been received, or appears to have been lost in transit, please contact our Customer Care team with your *Order ID*.

We will coordinate with the relevant courier partner and assist you in investigating the shipment.

Please report delivery-related issues as soon as reasonably possible after the expected delivery date or delivery notification.

## 9. Damaged Packages

If your package appears visibly damaged or tampered with at the time of delivery, we recommend taking photographs or a short video of the package before opening it.

For issues relating to damaged, defective, incorrect or missing products, please refer to our *Return, Exchange & Refund Policy*.

## Need Help?

If you have any questions regarding your shipment, please contact:

*The White Tees*
Owned & Operated by *Garvee Clothing Private Limited*

*Customer Care:* thewhitetees12@gmail.com
*WhatsApp / Helpline:* +91 92740 26847
*Support Hours:* Monday to Friday (10:00 AM to 06:00 PM)